Booking policy
- Booking is confirmed only after 100% payment.
- Once confirmed, Viiking Hospitality shall send a Booking Confirmation Voucher, which entitles the guest to check-in to the villa on the dates confirmed. Please note, guests will not be allowed to check-in unless this voucher is issued.
- Refundable Security deposit of INR 20,000 is to be paid at the time of booking.
- The entire security deposit would be refunded back in 48 hours post the check out upon on damages on the villa.
Cancellation and refund policy
Standard cancellation policy
- If the guest wishes to cancel upto 45 days prior to the check-in date, 100%* of the booking amount will be refunded via the original payment mode or 100% in the form of a future credit note to be redeemed at originally booked villa.
- For cancellations that are made 45 to 30 days prior to the check-in date, 50%* of the booking amount will be refunded via the original payment mode.
- For any cancellations made within 30 days prior to the check-in date, the booking amount will be non-refundable.
- Refunds are applicable only in cases where 100% payment has been made; partial payments are non-refundable.
- Refunds will be done within 3 to 4 working days if applicable.
Credit utilisation
The terms of credit utilisation are as follows:
- Credit must be used within 12 months from the date of cancellation of the original booking.
- Credit must be used to pay the villa booking amount and will be applicable on the same villa.
- In case any changes are made to a reservation wherein the updated booking value exceeds the credit amount, the difference must be borne by the guest.
- Bookings where outstanding credit has been utilised will be non-cancellable and not subject to any refund or further credit.
- Only one credit note can be utilised per booking.
- Extension of credit will be subject to relevant tax laws.
Check-in and check-out policy
- Check-in time: 3:00 pm; Check-out time: 11:00 am.
- If you expect to arrive earlier in the day and would like immediate access to your room, we recommend booking the room for the prior night. Similarly for late departures, reserving an additional night will guarantee access to your room until you depart.
- Check-in before 12:00 pm will incur additional charges.
- Check-out after 2:00 pm will incur additional charges.
- Requests for early check-in or late check-out would be subject to villa availability and at the sole discretion of Viiking Hospitality.
House rules
General facts (Common across homes)
- Check-in time: 3:00 pm and Check-out time: 11:00 am.
- Check-ins before 03:00 pm will incur additional charges.
- Check-outs after 11:00 am will incur additional charges.
- The villa staff are available at your service from 8:00 am to 10:00 pm.
- We request guests to stop loud music after 10:00 pm being mindful of their neighbours and surroundings.
- Smoking is prohibited in the villa.
- We recommend you smoke in the designated areas only.
- While smoking, kindly use the ashtray to dispose of cigarette buds and take all necessary precautions to prevent a fire.
Guests are requested to handle all items present in the villa with utmost care. Breakage of and damage to any item will be liable.
Standard cancellation policy
If the guest wishes to cancel upto 45 days prior to the check-in date, 100%* of the booking amount will be refunded via the original payment mode or 100% in the form of a future credit note to be redeemed at originally booked villa.
- For cancellations that are made 45 to 30 days prior to the check-in date, 50%* of the booking amount will be refunded via the original payment mode.
- For any cancellations made within 30 days prior to the check-in date, the booking amount will be non-refundable.
- Refunds are applicable only in cases where 100% payment has been made; partial payments are non-refundable.
Credit utilisation
The terms of credit utilisation are as follows:
- Credit must be used within 12 months from the date of cancellation of the original booking.
- Credit must be used to pay the villa booking amount and will be applicable on the same villa.
- In case any changes are made to a reservation wherein the updated booking value exceeds the credit amount, the difference must be borne by the guest.
- Bookings where outstanding credit has been utilised will be non-cancellable and not subject to any refund or further credit.
- Only one credit note can be utilised per booking.
- Extension of credit will be subject to relevant tax laws.